Frequently Asked Questions
Q: What is Shadow Meow?
A: Shadow Meow is an online retailer offering exclusive goth, punk, emo, and alternative clothing for women. For more information, please visit our About Us page.
Q: How long will it take to receive my order?
A: Most of our items have a processing time of 3-5 days before they're shipped. Afterwards, the average shipping time is between 7-14 days (although most items usually arrive within 10 days). For more information, please view our Shipping Info page.
Q: Is my information secure on your website?
A: 100%. We use state-of-the-art encryption powered by Shopify so your information is always safe and secure.
Q: My item is damaged or in poor quality. What now?
A: We stand by our products. If you are not happy with your purchase, we will make it right. Please see our Refund Policy or Contact Us to request a refund.
Q: How is my information handled on this site?
A: Your information is handled in accordance with our Privacy Policy. Your privacy is very important to us and we will never abuse or misuse your information.
Q: Do you ship internationally?
A: In an effort to maintain the fastest possible shipping times, we currently only ship to the United States, as this is where the majority of our warehouses are located. We hope to expand to offer global shipping in the future.
Q: How can I contact Shadow Meow?
A: You can reach out to us by visiting our Contact Us page.